Account Manager

Position Summary: We are looking for the best and brightest talent and a professional who understands the value of results-driven customer service. The Account Manager manages client communications and strategic conversations related to the partnership. They help clients see the value of utilizing Client Command’s products and services to their fullest extent to help the client’s business. They work with multiple teams within the company to facilitate the clients’ approval of marketing, communicate campaign results and handle client concerns. The Account Manager will own the sales goal for moving their clients toward renewal of Client Command’s services.

 

Duties and Responsibilities:

  • Provide a primary point of contact for our active clients
  • Strategically align with client goals to increase client retention, existing account sales and company revenue according to stated goals
  • Manage existing client experience and expectations
  • Manage independent agent channel for existing account sales
  • Lead team productivity and align efforts of the Account Representatives to provide best daily experience for dealer clients and agents
  • Align efforts of sales team with operations to address client needs, campaign analytics, data integration and creative direction for all media types to dealer clients
  • Provide strategic recommendations based on campaign performance, market and industry changes
  • Follow corporate process for client communication/documentation in Salesforce and other programs (Trello, Basecamp, Confluence, Slack, etc.)
  • Ensure timely follow up on all requests from dealer clients, agents and internal team members
  • Conduct required number of presentations monthly
  • Daily reporting to sales team on pace towards sales goals
  • Daily sales team roleplay and sales training
  • Bring a positive attitude to overall client experience and company culture

 

Knowledge, Skills and Abilities 

  • Demonstrate ability to communicate, present and influence key stakeholders at all levels
  • Excellent listening, negotiation and presentation abilities
  • Excellent verbal and written communication skills
  • Ability to respond quickly to changing deadlines and client needs
  • Ability to foresee client needs, and procure internal or external resources to creatively problem solve
  • Strong analytical skills
  • Detail oriented
  • Ability to prioritize and handle multiple tasks
  • Proficiency in Microsoft Office Programs
  • Technical aptitude to learn new computer databases systems
  • Knowledge of Salesforce is preferred
  • Enjoys working in a fast-paced team environment

 

Education & Experience 

  • Bachelor’s degree and 5 years’ experience in sales and account management and/or customer service
  • Automotive or Marketing experience is preferred

 

Sound Like What You’re Looking For? Apply below.

To apply, please email a cover letter and resume to employment@clientcommand.com.